Last updated: June, 2026
Welcome to PawtopiaNZ (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms & Conditions.
- Business Information
Business Name: Pawtopianz Limited
Email: pawtopianz@gmail.com
- Products
We sell pet supplies including:
- Pet bowls and feeders
- Pet toys
- Grooming accessories
- Pet clothing
- Other pet-related accessories
Product descriptions, images, colours, dimensions, and specifications are provided as accurately as possible. Actual colours and appearances may vary depending on your device and screen settings.
- Orders
All orders are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities purchased
- Correct pricing or product description errors
- Cancel orders where fraudulent activity is suspected
If payment has already been made for a cancelled order, we will provide a refund.
- Pricing
All prices are displayed in New Zealand Dollars (NZD) unless stated otherwise.
Prices may change at any time without notice. The price charged will be the price displayed at the time the order is placed.
Shipping costs are calculated separately and displayed during checkout.
- Payment
Payment must be received before goods are dispatched.
We accept payment methods displayed during checkout.
We do not store your full payment card details.
- Shipping and Delivery
We ship to locations specified on our website.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Couriers
- Weather events
- Public holidays
- Customs or border processes
- Events beyond our reasonable control
Risk in the goods passes to you upon delivery.
- Returns and Refunds
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.
If a product is faulty, damaged, you may be entitled to a replacement or refund.
- We accept returns only ifitems arrive damaged or faulty. Return items must be in original packaging within 14 days of delivery. Items must be unworn, unaltered, and in resaleable condition.
- Products must be unused, in original condition, and in original packaging.
- Return shipping costs are the customer’s responsibility unless the item is faulty or supplied incorrectly.
Refunds will be processed to the original payment method where applicable.
- Product Use and Safety
Customers are responsible for ensuring products are suitable for their pets.
We recommend supervising pets when using toys, clothing, feeders, or accessories.
Products may become damaged through normal wear and tear. Discontinue use if a product becomes damaged or presents a safety risk.
- Consumer Guarantees Act
If you are purchasing goods for personal, domestic, or household use, your rights under the Consumer Guarantees Act 1993 apply.
Where you are acquiring goods for business purposes, and where legally permitted, the Consumer Guarantees Act 1993 may not apply.
- Intellectual Property
All content on this website, including:
- Text
- Images
- Logos
- Product descriptions
- Graphics
remains our property or is used under licence.
You may not copy, reproduce, or distribute content without written permission.
- Limitation of Liability
To the maximum extent permitted by New Zealand law:
- We are not liable for indirect, incidental, or consequential loss.
- Our liability relating to any product shall not exceed the amount paid for that product.
Nothing in these Terms excludes rights that cannot be excluded under applicable law.
- Privacy
Your use of our website is also governed by our Privacy Policy.
- Changes to These Terms
We may update these Terms & Conditions at any time.
Changes become effective when published on our website.
- Governing Law
These Terms are governed by the laws of New Zealand.
Any disputes shall be subject to the jurisdiction of New Zealand courts.